FAQ

For Returns, Refund or Exchange, Please contact us Here within 14 Days of the receipt of the order

Following conditions will be applied to all the items that needed to be returned;

​

• You (customer) must contact us Here within 14 days from the date of the receipt and let us know the date of purchase, list of the items and faulty and/or reason for the return.

• You (customer) must describe the specific reason for each returning items.

• You (customer) must pay for return shipping for any return or exchange.

• You (customer) must return any faulty/damaged items back to us at your own expense.

• Any items returned to us without any prior communications, can't be processed.

• All items returned must be in its new condition with all the original accessories and original packaging.

• If the items returned are not faulty and/or if the items are not in its original (NEW) condition, you (customer) must pay for return shipping and may need to pay the service charges and restocking fees of up to 25% of the total price of the item.

• In the case of a faulty item or if you (customer) ordered items by mistake and want a refund, only the product price will be refunded, shipping and handling cost will not be refunded, upon verification of the fault. 

• All the items have 1 year warranty on them, unless otherwise stated on the product page. 1 year warranty is not a replacement warranty unless otherwise it is stated on the product page.

• If the item received is not working, please contact us, a repair or replacement will be arranged after verification of the fault.

• WARRANTY will be VOID if the items have been misused, neglected, modified or altered in anyway.

• A return may not be accepted if the item is clearance or discontinued or older version of the current item.

​​

If you are not happy with any products you receive from Gifts to your door.com, please contact us with in 30 days from the date of receipt, please contact us Here and we will do a refund the product price paid (If the items are returned as new with all the accessories and packaging), Shipping and handling charges can't be refunded.

If you are having any problems with the item you purchased or it arrived damage or faulty or if you don't want the item you received or if you ordered wrong item, 

Please contact us Here we will do the best we can to make you happy.